Data Deletion Instructions

How to delete your account

1. Open the SentLogic app and sign in.
2. Go to Settings → Account → Danger Zone.
3. Click Delete Account.
4. Type DELETE, then confirm with your password — or, if you signed up with Google, with the 6-digit code we email you.
5. You'll see a confirmation code (starting DEL-). Keep it for your records; you can check it on the deletion status page.

What gets deleted

• User profile and sign-in credentials
• Instagram account connection and token
• All automations
• All conversations and messages
• Knowledge base documents and embeddings
• Product catalog
• Uploaded files (documents and images)
• Push notification subscriptions
• AI usage and credits history
• Contact-form and lead records linked to your email

What else happens

• Any active subscription is cancelled.
• SentLogic stops receiving data from your Instagram account.
• Invoices are kept by our payment provider (Stripe) for tax records.
• Internal admin audit records are pseudonymised (your identity is removed).

Deletion is permanent. There is no grace period or recovery option.

Can't sign in?

Email privacy@sentlogic.com from your account email to request deletion. Support can complete a verified request.