Refund Policy

Signup trial. Every new account starts with a free full-access trial, currently 14 days. No payment card is needed and you are never charged for it. When it ends, your account moves to the Free plan unless you choose a paid plan.

Card trial. The first time you subscribe to a paid plan with a card, your first 30 days are free. You are charged only when that trial ends. Each account can use this offer once.

Cancelling during a trial. Cancel any time before the trial ends and you won't be charged. We'll remind you by email about 3 days before a trial ends.

The trials are your chance to evaluate SentLogic. That's why we don't offer refunds on paid subscriptions after a trial has converted.

• Subscription fees are charged in advance for each billing period, monthly or yearly.
• Subscription fees are non-refundable. That includes time you haven't used in the current period and any monthly credits you haven't used. Monthly credits reset each month and don't carry over.
• Annual plans follow the same rule. If you cancel partway through the year, you keep access until the end of the year you paid for. We don't refund the remaining months on a pro-rata basis.
• We'll email you about 3 days before each renewal.

• You can cancel at any time from Settings → Billing.
• After you cancel, your plan stays active until the end of the current billing period. Your account then moves to the Free plan. You won't be charged again.
• Cancelling doesn't trigger a refund for the current period.

• Upgrades take effect straight away. You're charged a pro-rated amount for the rest of the current period.
• Downgrades also take effect straight away. Unused value from the higher plan becomes a credit on your next invoice. It isn't paid back as cash.

• A credit top-up (currently $15 for 200 AI-reply credits) is a one-time purchase and is non-refundable.
• Top-up credits are used only after your plan's monthly credits run out. Unused top-up credits carry over from month to month for as long as your account exists.
• If a top-up is refunded under Section 6, its unused credits are removed from your balance. Credits you've already spent can't be reversed. A top-up refund never changes your subscription plan.

We'll refund a charge in full, back to the original payment method, in these cases:

1. Duplicate charge. You were charged twice for the same thing.
2. Billing error. You were charged the wrong amount, or for a plan you didn't select, because of an error on our side.
3. Charge after cancellation. You cancelled before your renewal date, but a renewal charge still went through.
4. Extended service outage. SentLogic was unavailable for a long period because of a problem on our side. These refunds are at our discretion.
5. Required by law. You have a refund right under the consumer protection laws of your country, for example a statutory cooling-off or withdrawal right. Nothing in this policy limits rights that the law doesn't allow us to exclude.

We may also make exceptions in other cases at our own discretion. An exception in one case doesn't create an obligation in any other.

• Email hello@sentlogic.com from the email address on your account, or open a support ticket in the app under the Billing category.
• Include the date and amount of the charge, plus the invoice number if you have it.
• Please request a refund within 30 days of the charge.
• We aim to reply within 5 business days.

• Full refund of a subscription payment: your paid plan ends straight away and your account moves to the Free plan.
• Partial refund: your plan stays as it is.
• Top-up refund: see Section 5.
• Refunds go back to the original payment method. They usually show up within 5–10 business days, depending on your bank or card issuer.

If you connected a Shopify store, your SentLogic plan may be billed through Shopify rather than directly by us. In that case the charges appear on your Shopify invoice.

• To change or cancel your plan, use the plan page in your Shopify admin. Uninstalling the SentLogic app also ends the plan and moves your account to Free.
• The refund terms in this policy still apply. Refunds for Shopify-billed charges are issued through Shopify, usually as a credit on your Shopify bill.
• To request one, contact us as described in Section 7.

Please contact us before you dispute a charge with your bank. Most billing problems can be fixed quickly.

• While a dispute is open, paid features on your account are paused.
• If the dispute is decided in our favour, your plan is restored.
• If the dispute is decided in your favour, the charge is reversed by your bank and your account moves to the Free plan.

If you delete your SentLogic account, any paid subscription is cancelled straight away and you won't be charged again. We don't refund the remainder of the current billing period. We keep invoices and payment records as tax and accounting laws require, even after your account is deleted.

How taxes (VAT, GST, sales tax) are handled in refunds is pending confirmation from Legal.

We may update this policy from time to time. We'll post the new version on this page with a new effective date. If a change materially affects you, we'll also notify you by email or in the app. Each payment is covered by the policy in force when that payment was made.

SentLogic Software Pvt Ltd
Eden Prairie, Minnesota
Email: hello@sentlogic.com