Legals

Terms of Service

Privacy Policy

Terms of Service

Effective Date: June 10, 2026  |  Last Updated: June 10, 2026

These Terms of Service (these "Terms") are a legally binding agreement between you and SentLogic LLC, a Minnesota limited liability company (together with its affiliates, "SentLogic," "we," "our," or "us"), governing your access to and use of the SentLogic platform, software, applications, websites (including sentlogic.com), application programming interfaces, and related products, tools, and services (collectively, the "Services").

BY CLICKING "I AGREE" (OR A SIMILAR BUTTON OR CHECKBOX), CREATING AN ACCOUNT, INSTALLING OR CONNECTING THE SERVICES TO YOUR INSTAGRAM, META, OR SHOPIFY ACCOUNTS, OR OTHERWISE ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MAY NOT ACCESS OR USE THE SERVICES.

If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, in which case "you" and "your" refer to that entity. Your use of the Services is also governed by our Privacy Policy, available at sentlogic.com/privacy (the "Privacy Policy"), which is incorporated into these Terms by reference.

PLEASE NOTE: SECTION 18 CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES BETWEEN YOU AND SENTLOGIC ARE RESOLVED, INCLUDING YOUR RIGHT TO OPT OUT OF ARBITRATION.

Table of Contents

  1. Our Services
  2. Eligibility; Business Use Only
  3. Accounts, Registration, and Security
  4. Merchants and Agencies
  5. Third-Party Platforms and Platform Dependence
  6. Messaging Rules, Consent, and Compliance
  7. AI-Generated Content and Analytics
  8. Customer Data, Privacy, and Data Processing
  9. Your Content
  10. Acceptable Use
  11. Subscriptions, Billing, Trials, and Refunds
  12. Intellectual Property; License; Feedback
  13. Confidentiality
  14. Term, Termination, and Suspension
  15. Disclaimer of Warranties
  16. Limitation of Liability
  17. Indemnification
  18. Dispute Resolution; Arbitration; Class Action Waiver
  19. Governing Law and Venue
  20. Copyright Complaints (DMCA)
  21. Changes to These Terms and the Services
  22. General Provisions
  23. Notices
  24. Contacting Us

1. Our Services

SentLogic provides a software platform that enables e-commerce merchants — in particular merchants operating stores on Shopify — to create, deploy, and manage automated and AI-assisted conversations in Instagram direct messages and related Meta messaging surfaces. The Services may include, by way of example: comment-to-DM and keyword-triggered automation flows; AI-assisted responses to customer inquiries; integrations with your Shopify store catalog, orders, and customer data; audience capture tools (such as email or contact collection); and analytics and revenue attribution reporting for DM-originated activity.

If you have entered into a separate written agreement or order form with SentLogic governing your use of the Services, that agreement will control to the extent it conflicts with these Terms.

2. Eligibility; Business Use Only

The Services are designed for business use by merchants, brands, and their authorized service providers. You represent and warrant that: (i) you are at least 18 years of age and capable of forming a binding contract; (ii) you are using the Services solely for business or commercial purposes and not for personal, family, or household purposes; and (iii) your registration and use of the Services do not violate any applicable law or any agreement to which you are a party, including the terms of Meta, Instagram, or Shopify.

3. Accounts, Registration, and Security

You must register for an account (an "Account") to use the Services. You agree to provide accurate, current, and complete information during registration and to keep your Account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account, whether or not authorized by you. You will notify us promptly at hello@sentlogic.com if you suspect any unauthorized use of your Account or any other breach of security.

The person or entity that registers for the Services is the contracting party for purposes of these Terms; provided that if you register on behalf of your employer or a merchant client, that employer or merchant is the contracting party as described in Section 4. Accounts are not transferable except as expressly permitted in these Terms.

4. Merchants and Agencies

A "Merchant" is any individual or entity that uses the Services to market, support, or grow its own business, products, or services. An "Agency" is any service provider retained by a Merchant to set up or manage a SentLogic Account or automation flows on the Merchant's behalf.

  • If you are an Agency, you (i) represent and warrant that you are authorized to act on behalf of each Merchant for whom you use the Services, including authorization to connect that Merchant's Instagram, Meta, and Shopify accounts; and (ii) agree to correctly identify the Merchant as the owner or administrator of the relevant Account and connected pages.
  • The Merchant is the owner of any Account created on its behalf, including all connected channel data and End User Data (as defined in Section 8). Unless the Agency and Merchant agree otherwise in writing, the Agency retains its rights in reusable automation templates and know-how it independently develops, excluding Merchant data and Merchant confidential information.
  • Following any transfer of an Account from an Agency to a Merchant, the Merchant is solely responsible for subscription fees accruing after the transfer.

5. Third-Party Platforms and Platform Dependence

The Services operate on top of third-party platforms, including Meta Platforms, Inc. ("Meta," including Instagram and the Messenger API) and Shopify Inc. ("Shopify"). By connecting a third-party account to the Services, you authorize SentLogic to access, transmit, store, and process data from that account as necessary to provide the Services, consistent with the permissions you grant and our Privacy Policy.

You acknowledge and agree that:

  • Your use of Instagram, Meta surfaces, and Shopify through the Services is governed by, and must at all times comply with, the applicable platform terms and policies, including the Meta Platform Terms, Meta and Instagram Community Standards and commerce and messaging policies, and the Shopify Terms of Service and API License and Terms of Use, each as updated from time to time.
  • The Services are dependent on continued availability of, and our continued access to, third-party platform APIs. Platforms may change, restrict, rate-limit, suspend, or terminate API access, features, permissions, or policies at any time without notice. SentLogic is not responsible or liable for any modification, interruption, degradation, or discontinuation of the Services caused by any third-party platform, and such events do not constitute a breach of these Terms.
  • SentLogic is not affiliated with, endorsed by, or sponsored by Meta or Shopify.
  • If a platform requires us to suspend or modify functionality, or to suspend an account or asset, we may do so immediately and without liability to you.

6. Messaging Rules, Consent, and Compliance

You are solely responsible for the messages, automations, and campaigns you create, configure, send, or cause to be sent through the Services, and for ensuring they comply with all applicable laws, regulations, and platform policies. Without limiting the foregoing, you agree that you will:

  • Only message recipients in a manner permitted by Meta's messaging policies, including rules governing messaging windows (such as the 24-hour standard messaging window), message tags, and any required user opt-ins;
  • Obtain and maintain all consents required by applicable law and platform policy before sending marketing or promotional communications, and honor opt-out, unsubscribe, and "stop" requests promptly;
  • Comply with applicable communications and consumer protection laws, including (as applicable) the U.S. CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), the FTC Act, and state consumer protection, telemarketing, and privacy laws;
  • Not use the Services to send spam, unsolicited bulk messages, deceptive content, or messages to recipients who have not interacted with your business in a manner that permits contact under applicable platform policy;
  • Provide any disclosures to your end users required by applicable law, including disclosures regarding automated or AI-assisted communications where required.

SentLogic provides tooling that can help support compliance (for example, opt-out handling), but SentLogic does not provide legal advice and does not assume responsibility for your compliance with laws or platform policies. You should consult your own counsel regarding your messaging practices.

7. AI-Generated Content and Analytics

Certain features of the Services use artificial intelligence and machine learning, including large language models and retrieval-based systems, to generate or suggest message content, answer customer questions using your store's product and policy information, classify conversations, and produce analytics (" AI Features"). You acknowledge and agree that:

  • Probabilistic output. AI Features generate output using probabilistic methods. Output may be inaccurate, incomplete, outdated, or inappropriate for a given context, and may not reflect your current inventory, pricing, policies, or intentions, notwithstanding any configuration or knowledge sources you provide.
  • Your responsibility for AI output. Messages generated or suggested by AI Features and sent to your end users are sent on your behalf and are your responsibility. You are responsible for configuring, testing, supervising, and monitoring AI Features, including establishing escalation paths to human review where appropriate.
  • No professional advice. You will not configure or use AI Features to provide legal, medical, financial, or other professional advice, or to make decisions that produce legal or similarly significant effects on individuals.
  • Analytics and attribution are estimates. Analytics, conversion metrics, and revenue attribution reporting (including attribution of orders or revenue to DM interactions) are modeled estimates based on available signals and methodologies that may change. They are provided for informational purposes only, may differ from figures reported by other systems (including Shopify or Meta), and should not be relied upon as your sole basis for financial, accounting, tax, or advertising decisions.
  • Similar output. Due to the nature of machine learning, output generated for you may be similar to output generated for other customers. You do not acquire rights in any underlying models.

8. Customer Data, Privacy, and Data Processing

"End User Data" means personal information of your customers, followers, message recipients, and other end users that is processed through the Services on your behalf, including message content, profile identifiers, contact details you collect, and order or store data from your connected Shopify account.

  • Roles.As between you and SentLogic, you are the controller (or "business," as applicable) of End User Data, and SentLogic processes End User Data as your processor or service provider, solely to provide, secure, and improve the Services in accordance with these Terms, our Privacy Policy, and any applicable data processing addendum ("DPA").
  • Your obligations. You represent and warrant that you have provided all notices and obtained all consents and rights required by applicable law to collect End User Data and to permit SentLogic to process it as described. You are responsible for maintaining an accurate, publicly available privacy policy and for responding to end-user privacy requests directed to you; we will provide reasonable assistance as required by law or the DPA.
  • Privacy laws. Each party will comply with the privacy and data protection laws applicable to it, which may include U.S. state privacy laws (such as the California Consumer Privacy Act, as amended, and the Minnesota Consumer Data Privacy Act). If you are subject to the EU or UK General Data Protection Regulation, you must execute our DPA (including standard contractual clauses, where applicable) before processing in-scope personal data through the Services. Contact hello@sentlogic.com to request the DPA.
  • Subprocessors. You authorize SentLogic to use vetted third-party subprocessors (for example, cloud hosting, database, queueing, and AI model providers) to provide the Services. A current subprocessor list is available upon request by contacting hello@sentlogic.com.
  • AI processing. Providing AI Features may require transmitting relevant message content and store data to AI model subprocessors for inference, and creating derived representations (such as embeddings) of your knowledge sources. SentLogic does not permit its AI model subprocessors to use your End User Data to train their generalized models, except as you may separately and expressly authorize.
  • Restricted data. The Services are not designed for, and you will not use them to collect or process, protected health information subject to HIPAA, payment card data subject to PCI-DSS (other than through compliant third-party processors), government identifiers, or other sensitive data categories, except as expressly agreed in writing.
  • Aggregate data. SentLogic may generate and use aggregated or de-identified data derived from use of the Services to operate, analyze, and improve the Services, provided such data does not identify you or any individual.

9. Your Content

"Your Content" means content, information, and materials that you (or end users in conversations facilitated by the Services) submit, upload, or make available through the Services, including automation flows you configure, knowledge sources, media, and message content. You retain all rights in Your Content. You grant SentLogic a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and otherwise use Your Content solely as necessary to provide, secure, support, and improve the Services and as otherwise permitted by these Terms.

You are solely responsible for Your Content. You represent and warrant that Your Content (i) is not false, misleading, defamatory, obscene, or unlawful; (ii) does not infringe or misappropriate any third party's intellectual property, privacy, or publicity rights; (iii) does not contain malicious code; and (iv) complies with applicable law and platform policies. We are not obligated to monitor Your Content but may remove or restrict it at our discretion, including to comply with law or platform requirements.

10. Acceptable Use

You will not, and will not permit or encourage any third party to:

  • Use the Services for any unlawful, deceptive, fraudulent, or discriminatory purpose, or in violation of any law or any platform policy of Meta, Instagram, or Shopify;
  • Send spam or unsolicited communications; harvest or scrape data; track or profile individuals without lawful basis; or impersonate any person or entity;
  • Harass, abuse, threaten, defame, or otherwise violate the legal rights of any person;
  • Upload or transmit viruses or malicious code, or interfere with, disrupt, or impose an undue burden on the Services or connected networks;
  • Probe, scan, or test the vulnerability of the Services, breach or circumvent security or authentication measures, or access non-public areas of the Services or SentLogic's systems;
  • Copy, modify, distribute, sell, sublicense, or lease any part of the Services; reverse engineer, decompile, or attempt to extract source code, models, or model weights, except to the extent such restriction is prohibited by law;
  • Access the Services by automated means other than our published interfaces, or use the Services to build a competing product or to benchmark for a competitor;
  • Resell the Services except as an Agency acting for an identified Merchant under Section 4, or abuse trial, promotional, or referral offerings;
  • Use the Services to message minors in violation of applicable law or platform policy, or to target categories of recipients prohibited by platform policy.

We may investigate suspected violations and may suspend or terminate access under Section 14. We may also review, preserve, and disclose information if we reasonably believe it is necessary to comply with law, legal process, or governmental request; enforce these Terms; detect or prevent fraud, abuse, or security issues; or protect the rights, property, or safety of SentLogic, our users, or the public, consistent with our Privacy Policy.

11. Subscriptions, Billing, Trials, and Refunds

  • Fees and payment.Fees for subscription plans and any usage-based or add-on Services are posted on our website or set forth in an order form. Unless we agree to invoice you directly, payments are processed by a third-party payment processor (the "PSP", e.g., Stripe), and your payment is subject to the PSP's terms. SentLogic is not a party to your agreement with the PSP. All amounts are stated and payable in U.S. Dollars (USD).
  • Taxes.Fees are exclusive of applicable sales, use, GST/VAT, and similar taxes, which will be added where required and are your responsibility (excluding taxes on SentLogic's net income).
  • Auto-renewal. Subscriptions renew automatically for successive periods equal to your then-current billing period (monthly or annual) unless you cancel before the renewal date through your Account settings. You authorize us and the PSP to charge your payment method on a recurring basis. You will keep a valid payment method on file; if payment fails, we may suspend the Services after reasonable notice until payment is collected.
  • Fee changes.We may change fees by posting updated pricing and providing at least thirty (30) days' notice; changes take effect at your next renewal. Your continued use after the effective date constitutes acceptance.
  • Trials. We may offer free or discounted trials at our discretion and may set eligibility requirements. UNLESS YOU CANCEL BEFORE THE END OF A TRIAL PERIOD, YOUR SUBSCRIPTION WILL CONVERT AUTOMATICALLY TO A PAID SUBSCRIPTION AND YOUR PAYMENT METHOD WILL BE CHARGED THE THEN-CURRENT PRICE.
  • Refunds. Except where required by applicable law or expressly stated otherwise, all fees are non-refundable and non-creditable, including for partial billing periods, downgrades, or unused Services. If you believe a charge is in error, contact hello@sentlogic.com within sixty (60) days of the charge.

12. Intellectual Property; License; Feedback

The Services, including all software, models, algorithms, designs, text, graphics, logos, trademarks (including "SentLogic" and the SentLogic logo), documentation, and reports generated by the Services (excluding Your Content), and all intellectual property rights therein (collectively, "SentLogic IP"), are and remain the exclusive property of SentLogic and its licensors. Subject to these Terms and payment of applicable fees, SentLogic grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during your subscription term to access and use the Services for your internal business purposes. No other rights are granted, whether by implication, estoppel, or otherwise.

If you provide suggestions, ideas, or other feedback regarding the Services ("Feedback"), you grant SentLogic a perpetual, irrevocable, worldwide, royalty-free license to use and exploit the Feedback for any purpose without restriction or compensation, and without any obligation of confidentiality with respect to the Feedback itself.

13. Confidentiality

Each party may receive non-public information of the other party that is identified as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure ("Confidential Information"). Each party will (i) use the other party's Confidential Information only to perform under or exercise rights granted by these Terms; (ii) protect it using at least reasonable care; and (iii) not disclose it to any third party except to employees, agents, and contractors who need to know it and are bound by obligations at least as protective. Confidential Information does not include information that is or becomes public through no fault of the recipient, was rightfully known without restriction, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information as required by law or legal process, with reasonable advance notice to the other party where legally permitted.

14. Term, Termination, and Suspension

  • Term. These Terms apply from your first acceptance or use of the Services and continue until terminated.
  • Termination by you. You may cancel your subscription and delete your Account at any time through the Services. Cancellation takes effect at the end of your then-current billing period; you remain responsible for fees accrued through that date.
  • Termination and suspension by us.We may suspend or terminate your access to all or part of the Services, with or without notice, if (i) you breach these Terms or applicable platform policies; (ii) we are required to do so by law, legal process, or a platform; (iii) your use creates security, legal, or reputational risk to SentLogic, other customers, or any platform; or (iv) your Account is past due after notice. We may also terminate for convenience upon thirty (30) days' notice, in which case we will refund any prepaid fees for the unused portion of your subscription term.
  • Effect of termination; data. Upon termination or cancellation, your license ends and we may delete Your Content and Account data in the ordinary course. For thirty (30) days after termination, we will make a reasonable export of Your Content available upon written request, after which we may delete it permanently (subject to legal retention requirements and limited backup cycles).
  • Inactive accounts. If your Account has no activity for eighteen (18) consecutive months, we may close it after attempting to notify you and providing at least thirty (30) days to respond.
  • Survival. Sections that by their nature should survive (including Sections 7, 8, 12, 13, and 15 through 23) survive termination.

15. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, SENTLOGIC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT AI-GENERATED OUTPUT, ANALYTICS, OR ATTRIBUTION REPORTING WILL BE ACCURATE OR RELIABLE; THAT ANY PARTICULAR BUSINESS RESULT (INCLUDING ENGAGEMENT, CONVERSIONS, OR REVENUE) WILL BE ACHIEVED; OR THAT ACCESS TO ANY THIRD-PARTY PLATFORM OR API WILL CONTINUE TO BE AVAILABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL SENTLOGIC OR ITS AFFILIATES, MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) THE AGGREGATE LIABILITY OF SENTLOGIC AND SUCH PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (I) THE TOTAL FEES YOU PAID TO SENTLOGIC FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS (US$100).

THE EXCLUSIONS AND LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, BUT DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.

17. Indemnification

You will indemnify, defend, and hold harmless SentLogic and its affiliates, members, managers, officers, employees, agents, and licensors from and against any claims, demands, suits, proceedings, fines, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) Your Content; (ii) your messaging practices, campaigns, or communications with end users, including any alleged violation of communications, consumer protection, or privacy laws or platform policies; (iii) your products, services, promotions, and transactions with your end users; (iv) your breach of these Terms or violation of law; or (v) your violation of any third-party right. SentLogic may assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate with our defense. You will not settle any such claim without SentLogic's prior written consent.

18. Dispute Resolution; Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES ARBITRATION OF MOST DISPUTES ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

  • Informal resolution. Before filing a claim, each party agrees to attempt to resolve the dispute informally by providing written notice to the other (to us at hello@sentlogic.com) describing the dispute and the relief sought, and negotiating in good faith for at least thirty (30) days.
  • Binding arbitration.Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (and, where applicable, its supplementary procedures), before a single arbitrator. The seat of arbitration will be Minneapolis, Minnesota, and the arbitration will be conducted in English; for claims under US$25,000, the arbitration may be conducted by written submissions or videoconference. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Judgment on the award may be entered in any court of competent jurisdiction.
  • Exceptions. Either party may (i) bring an individual claim in small claims court, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information.
  • Class action waiver.ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS FOUND UNENFORCEABLE AS TO A PARTICULAR CLAIM, THAT CLAIM (AND ONLY THAT CLAIM) MUST PROCEED IN COURT.
  • Opt-out. You may opt out of this arbitration agreement by sending written notice to hello@sentlogic.com (or the mailing address in Section 24) within thirty (30) days of first accepting these Terms, stating your name, Account email, and your intent to opt out of arbitration. Opting out does not affect any other provision of these Terms.
  • Time limit. To the extent permitted by law, any claim must be filed within one (1) year after the claim accrues, or it is permanently barred.

19. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Minnesota and applicable U.S. federal law, without regard to conflict-of-laws principles. For any matter not subject to arbitration under Section 18, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Hennepin County, Minnesota.

20. Copyright Complaints (DMCA)

SentLogic respects intellectual property rights. If you believe in good faith that material on the Services infringes your copyright, send a notice complying with the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent at hello@sentlogic.com or by mail to the address in Section 24, including: (i) identification of the copyrighted work; (ii) identification and location of the allegedly infringing material; (iii) your contact information; (iv) a statement of good-faith belief that the use is not authorized; (v) a statement, under penalty of perjury, that the information is accurate and you are the owner or authorized to act for the owner; and (vi) your physical or electronic signature. We may remove material alleged to be infringing and may terminate repeat infringers.

21. Changes to These Terms and the Services

We may update these Terms from time to time. If we make material changes, we will provide notice by email to your Account email address or by prominent notice within the Services at least fifteen (15) days before the changes take effect, except that changes required by law or platform policy, or that do not materially reduce your rights, may take effect immediately. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Services and may cancel your subscription. We may also improve, modify, or discontinue features of the Services from time to time; we will use reasonable efforts to notify you of material reductions in core functionality.

22. General Provisions

These Terms, together with the Privacy Policy, any DPA, and any order forms, constitute the entire agreement between you and SentLogic regarding the Services and supersede all prior agreements and communications on that subject. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force. A party's failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. There are no third-party beneficiaries of these Terms. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between the parties. Neither party is liable for delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control, including platform or API changes, internet or hosting failures, and acts of government.

23. Notices

You consent to receive notices, disclosures, and other communications from us electronically, including by email to your Account email address or by posting within the Services, and you agree that electronic notices satisfy any legal requirement that communications be in writing. Notices to SentLogic must be sent to hello@sentlogic.com and to the mailing address in Section 24, and are deemed given when received.

24. Contacting Us

Questions about these Terms or the Services may be directed to:

SentLogic LLC
Eden Prairie, Minnesota
Email: hello@sentlogic.com

© 2026 SentLogic LLC. All rights reserved. SentLogic is not affiliated with Meta Platforms, Inc. or Shopify Inc. Instagram is a trademark of Meta Platforms, Inc. Shopify is a trademark of Shopify Inc.